Frequently Asked Questions
Please read our FAQ before sending us a message.
We do not charge for delivery delivery. And only use FedEx fully tracked shipping.
We currently accept all major credit and debit cards, bank transfers, cash on delivery and Paytm using a fully digitally secure system provided by CCAvenue and Paytm.
All orders are dispatched within 24 hours of receipt. And shipped using FedEx. Delivery can take up to 7 days.
Val Wolf website is fully secure using state of the art encryption and SSL certificates. We monitor all traffic to the website. Additionally to this our bank and card processing facilities are all handled by external merchants – we never receive your private card details or data.
Within 24 hours of your order being placed our team will carefully select your order, check and pack, label and send the item to FedEx for delivery right to your door.
You will be emailed a copy of your invoice upon successful completion of your order via email. You will also find corresponding hard copy of your order, invoice and receipt in the package you receive. Keep these safe as they contain your order number.
Send us an email
Our email is monitored around the clock, we aim to reply within 24 hours – but will usually reply within 2 hours.
Our email for all correspondence is:
We look forward to hearing from you!
Team,
Val Wolf