REFUNDS AND CANCELLATION POLICY

PROCESSING YOUR RETURN

At Val Wolf we are committed to ensuring the highest level of service.

Whilst hoping that you are delighted with your order, if you are not perfectly satisfied we will gladly offer you a full refund or exchange for the same item in a different size or colour. We must however stress that in order to receive a refund or exchange, the item(s) must be unused, unworn and in perfect condition, with all swing tickets and security tags still attached in their original packaging. ValWolf.com reserves the right to refuse a refund or exchange on items we deem unfit for resale.

Customers outside India are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to ValWolf.com in accordance with our Terms and Conditions.

Please allow 21 working days for your refund to settle on your account. We aim to process your refund within 7 working days of receipt of your return allowing a further 14 days for the refund to settle on your account.

All returns returned in accordance with our terms and conditions are entitled to a full product refund or exchange. Your refund will exclude shipping costs and for RoW orders; customs duties and taxes.

You will need to include your invoice in order for valwolf.com to identify your order and allocate your refund or exchange.

Refunds can only be given via the original method of payment.

Please contact customer support if requesting a refund through a bank transfer.

If you have received an unwanted gift that has been purchased from valwolf.com we are able to offer you an exchange to the same value the item was purchased at,  but we will require proof of purchase in order to do this. We are only able to refund gifts via the original payment in accordance with our usual Terms and Conditions.

If a special discount code was applied to your order the amount refunded will be repaid at the discounted value.

INCORRECT/FAULTY GOODS
Valwolf prides itself on outstanding quality and design. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.

If you are returning goods to Valwolf.com for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.

Please note that goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. We cannot be held liable for faults or flaws that develop after this time.